Shipping policy

 

We strive to provide you with a seamless and satisfactory shopping experience. This Shipping Policy outlines the essential details regarding the shipment of your order. Please read this information carefully to understand the process and expectations.

Shipping Methods and Delivery Time: We partner with reliable shipping carriers to ensure prompt and secure delivery of your air conditioner. The available shipping methods and estimated delivery times may vary depending on your location. During the checkout process, you will have the opportunity to select the shipping method that suits your needs best. Please note that delivery times provided are estimates and do not account for unforeseen circumstances such as natural disasters or logistical challenges.

Order Processing Time: Once your order is successfully placed and payment is confirmed, our team will begin processing it promptly. The order processing time typically takes 1-3 business days. Please note that during peak seasons or promotional events, order processing may take longer due to increased demand. Rest assured, we will make every effort to ship your air conditioner as quickly as possible.

Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This tracking number will allow you to monitor the progress of your shipment. Please allow a few hours for the tracking information to become active in the carrier's system. In case you do not receive a shipping confirmation email within the specified order processing time, please check your spam folder or contact our customer support for assistance.

Shipping Restrictions: We currently ship air conditioners within the domestic boundaries of Saudi Arabia. Unfortunately, we do not offer international shipping for air conditioner orders at the moment. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipping Fees: Shipping fees for air conditioner orders will be calculated based on the weight and dimensions of the product, as well as your shipping address. During the checkout process, you will be presented with the accurate shipping cost before completing your purchase. 

Shipping Address: To ensure smooth delivery, please provide us with the correct and complete shipping address at the time of placing your order. We will not be held responsible for any delays or issues caused by incorrect or insufficient address information. If you need to update your shipping address after placing the order, please contact our customer support as soon as possible, and we will do our best to assist you.

Shipping Damage and Loss: While we take utmost care in packaging and handling your air conditioner order, there is still a possibility of damage or loss during transit. In such cases, please immediately contact our customer support and provide relevant details and supporting evidence (such as photographs). We will work with the shipping carrier to initiate an investigation and resolve the matter as efficiently as possible.

Please note that we are not responsible for any damage or loss caused by events beyond our control, including but not limited to natural disasters, accidents, or theft after the product has been delivered.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at shop@mangeerac.com. We are here to assist you throughout the process and ensure a satisfactory shopping experience.

Thank you for choosing Mangee. We appreciate your business and look forward to serving you again in the future.